Privacy Policy

About This Policy

Care Health Nurses Pvt. Ltd. provides home nursing, patient care, elderly care, physiotherapy and medical equipment rental and purchase services. This Privacy Policy explains how we collect, use, store and protect information received through www.carehealth24x7.com, our enquiry forms, phone calls, emails and WhatsApp conversations.

By visiting our website, submitting an enquiry or sharing your information with us, you acknowledge the practices described in this policy.

Information We Collect

We collect information necessary to understand your requirements and arrange appropriate healthcare support.

• Contact Details: Name, phone number, email address and residential location.
• Service Requirements: Type of service required, preferred location, care duration, shift preference and expected starting date.
• Patient Information: Patient's age, health condition, mobility requirements, doctor's instructions, prescribed medicines and special care needs, where voluntarily shared.
• Medical Equipment Details: Equipment requirements, rental or purchase preferences and delivery location.
• Communication Records: Information and messages shared through website forms, phone calls, emails and WhatsApp conversations.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address and approximate location.
• Browser type and device information.
• Pages visited and time spent on the website.
• Website usage patterns and referral sources.

This information helps us understand website performance, improve user experience and maintain website security.

How We Use Your Information

We use the information collected for the following purposes:

• Respond to Enquiries: Contact you regarding your questions and service requests.
• Understand Care Requirements: Assess the patient's care needs and identify suitable services.
• Arrange Healthcare Services: Coordinate nurses, patient care attendants, caregivers and physiotherapy support.
• Medical Equipment Services: Process enquiries related to equipment rental, purchase and delivery.
• Service Coordination: Communicate about schedules, availability, appointments and ongoing arrangements.
• Improve Our Services: Evaluate customer feedback and improve our website and service experience.
• Maintain Records: Keep necessary business, service and communication records.

Consent and Communication

When you submit an enquiry or share personal or patient-related information, you consent to our team contacting you through phone calls, SMS, email or WhatsApp regarding your enquiry and requested services.

If you provide information about another person, you confirm that you have obtained their permission or are legally authorised to share that information.

Who We Share Information With

We may share relevant information only when necessary:

• With authorised company representatives and staff responsible for handling your enquiry.
• With assigned nurses, caregivers, patient attendants or healthcare professionals when required to arrange patient care.
• With trusted technology and service providers who support our website, communication and business operations.
• With doctors, medical professionals or authorised representatives when necessary for service coordination or patient safety.
• With government authorities or legal agencies when disclosure is required by applicable law.

We aim to ensure that information is shared only with individuals who need it for the relevant purpose.

Information Security

We take reasonable technical and organisational measures to protect personal and patient-related information against unauthorised access, misuse, loss or disclosure.

Our team is expected to handle customer and patient information responsibly and maintain appropriate confidentiality.

However, no internet-based platform or electronic communication method can guarantee complete security. Therefore, we cannot promise absolute protection against every possible security risk.

Information Retention

We retain personal and service-related information only for as long as reasonably necessary to:

• Respond to enquiries and provide requested services.
• Maintain customer and service records.
• Handle billing and business-related requirements.
• Comply with applicable legal and regulatory obligations.
• Resolve complaints or service-related disputes.

When information is no longer required, we take reasonable steps to delete it or make it non-identifiable, subject to applicable legal requirements.

Your Rights and Choices

You may contact us to:

• Request information about the personal details we hold.
• Ask us to correct inaccurate or outdated information.
• Request deletion of your personal information, where legally permissible.
• Withdraw your consent for the processing of information where consent is the applicable basis.
• Opt out of promotional calls, messages or communications.

Please note that certain records may need to be retained to meet legal, regulatory or business obligations. Withdrawing information necessary for service arrangements may also affect our ability to provide the requested services.

Cookies and Third-Party Links

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and analyse website performance.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Our website may also contain links to third-party websites, including social media platforms, maps and other external resources. We are not responsible for their privacy policies or data-handling practices. We recommend reviewing their respective privacy policies before sharing personal information.

Children and Patient Information

Our website and enquiry services are primarily intended for adults.

Where healthcare services are requested for a child or an individual who cannot independently provide consent, we expect the relevant information to be shared by a parent, legal guardian or authorised representative.

We handle such information with appropriate care and use it only for relevant enquiry and service-related purposes.

Contact Information and Policy Updates

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you can contact our team using the details below.

Care Health Nurses Pvt. Ltd.

We reserve the right to update this Privacy Policy when necessary. Any revised version will be published on this website with the updated information.